Account and Verification

Account Application and Onboarding 

When you initially open a DOPAY account, you are required to fill out Profile Details information, answer a Questionnaire, take a photo of your valid identification card, and take a selfie. Upon review and additional assessment, applications with consistent information and validated contact details are approved. 

Additional information may be requested from other applicants. Once additional documentation complies with all regulatory requirements, respective applications are approved. Those that do not are rejected. 
 

See a List of Acceptable Valid Identification Cards  

The Bangko Sentral ng Pilipinas (BSP) requires banks and other financial institutions to verify identity using reliable, independent, and government-issued documents.  
 

Account Tier Upgrades 

If you are initially approved for a DOPAY customer account for fiat currencies, you are placed in the first tier: Individual Level 1. To increase account limits, you should apply for an account tier upgrade, which requires filling up a second form and submitting additional documentation.

Customer and Account Verification (KYC)

Why is Customer and Account Verification important? Learn more by clicking the link above.