How to Set Up Two-factor Authentication

Two-Factor Authentication (2FA) is a required security step during account registration. It protects your account by requiring a one-time verification code in addition to your password.

You must complete this step to finish creating your account.

DOPAY.ph uses Google Authenticator or any compatible authenticator app.

What You Need Before You Start

Before setting up 2FA, make sure you have:

• A smartphone (Android or iOS)
• Internet Access
• Access to the registration screen showing the QR code or setup key.
• An authenticator app (Google Authenticator is recommended).

Step 1 - Install an Authenticator App

Search and install Google Authenticator from the Google Play Store or Apple App store.

Step 2 - Open the Authenticator App

Launch Google Authenticator, then tap get started. 

Allow camera access when prompted (this is required for QR code scanning)

Step 3 - Add Your Account

During registration, you will see a QR code and/or manual setup key on the screen.

Choose one of the following methods:

Option A - Scan the QR code (recommended).

In Google Authenticator, tap Scan a QR code.

Scan the QR code displayed on the registration page.

Your account will be added automatically.

Option B - Enter the Setup Key Manually.

In Google Authenticator, tap Enter a setup key.

Enter Account Name (e.g., your email address)

Enter Setup Key shown on the registration page

Tap Add

Step 4 - Verify and Complete Registration

Google Authenticator will generate a 6-digit verification code

Enter this code on the registration page

The code refreshes every 30 seconds

Once verified, your registration will continue

Important Reminders

1. Do not uninstall your authenticator app after registration.
2. Keep your phone secure at all times.
3. If recovery or backup codes are provided, store them safely.

4. Changing or resetting your phone without backups may lock you out of your account.

Troubleshooting

1. The Verification Code Is Not Accepted

   Ensure your phone's date and time are set automatically.

2. Use the latest code before it expires.
3. Make sure you scanned the correct QR code.

4. I Changed or Lost My Phone

   Use your backup codes if available.

Frequently Asked Questions

1. Is Two-Factor Authentication mandatory?

   Yes. 2FA is required to complete account registration.

2. Can I use a different authenticator app?

   Yes. Any app that supports TOTP (Time-based One-Time Passwords) is compatible.

3. Can I disable 2FA later?

   For security reasons, 2FA may be required to access some of your DOPAY.ph app features.

Need Help?

If you continue to experience issues setting up 2FA with the DOPAY.ph app, you can send us a message anytime through our  DOPAY Help Center or our official support email: [e-mail]