How to Spot a Scam Message

Scam messages are becoming more sophisticated, but they almost always follow certain patterns. Knowing what to look for can help you avoid fraud, protect your personal information, and keep your DOPAY account safe. Use this guide to quickly identify red flags and stay one step ahead.

1. They Create Urgency or Fear

   Scammers often pressure you to act immediately so you don't have time to think.

   Common tactics include:

   "Your account will be locked in 5 minutes!"

   "Unauthorized transaction was detected. If this was not you, click cancel now."

   DOPAY will never threaten immediate penalties or force you to click a link.

2. They Ask for your Personal Information

   Legitimate messages from DOPAY will never ask for:

   • Your OTP
   • Your PIN
   • Selfie or ID via external messaging apps.

3. They Come from Suspicious Email Addresses or Numbers

   Fraudsters may use:

   • Misspelled company names
   • Random Numbers
   • Unofficial email domains

   Always check the sender carefully.

   Official DOPAY communications will only come from verified channels such as our DOPAY Help Center or official support email address: [e-mail]

4. They Contain Odd Links or Attachments

   Scam messages often include links that look real, but lead to fake websites.

   Watch out for:

   • Misspelled URLs.
   • Shortened links you can't verify.
   • Attachments claiming to be receipts or screenshots.

   If you are unsure, don't click. Visit the official DOPAY app or WIBS PHP website directly instead.

5. The Message Has Poor Grammar or Unusual Tone

   Many scam messages contain:

   1. Strange sentence structures.
   2. Awkward phrasing
   3. Unprofessional tone

6. They Pretend to Offer Rewards or Promotions

   If it sounds too good to be true, it probably is.

   Scammers may promise:

   "You won ₱100,000! Click to claim! "

   "Exclusive bonus available if you verify your account here now!"

   DOPAY will never require you to enter personal details or click links to receive rewards.

7. They Pretend to Be Support Agents

   Fraudsters may pose as a "Customer Support" through SMS, messenger, social media comments, or other forms of communication.

   Real DOPAY Support will never ask for sensitive information and will only communicate through official support channels and not personal accounts.

What to Do If You Receive a Suspicious Message

• Do not click any links
• Do not provide any personal information

• Take a screenshot of the message and report it immediately via:

  1. Our dedicated fraud hotline
  2. DOPAY Help Center. You may directly report suspicious activities here.
  3. Direct Email. You can send us a message anytime through our official support email: [e-mail]

  We prioritize fraud-related reports and will respond as urgently as possible during business hours.

Stay Alert, Stay Protected

Your quick report helps us protect you and other users.