How to Contact DOPAY Customer Support

If you need assistance with your account, transactions, verification, or any DOPAY service, our support team is ready to help.

Operating Hours

Mondays to Fridays

9:00 AM - 3:00 PM (Philippine Standard Time)

Email Support

You can send us a message anytime through our DOPAY Help Center or our official support email: [e-mail]

Our team will respond during operating hours. Messages sent outside schedule will be queued for the next business day.

In-App Help Center

If your DOPAY app is installed, you can contact support directly through the built-in Help Center:

1. Open the DOPAY App.
2. Go to Profile or Settings
3. Tap Help Center or Contact Support
4. Submit your concern with the required details.

You may also browse our articles which might help you resolve your concern immediately.

Fraud or Urgent Security Concerns

If you suspect unauthorized access, account compromise, or fraudulent activity, contact us through: [e-mail]

We prioritize fraud-related reports and will respond as urgently as possible during business hours.

Data Privacy Concerns

For matters related to personal data requests, correction, or privacy inquiries, you may contact our Data Protection Officer through our  DOPAY Help Center or our official DPO email: [e-mail]

Before Contacting Support — Helpful Tips
To help us assist you faster, please include the following (if applicable):

1. Registered mobile number
2. Transaction reference number
3. Screenshots of the issue
4. Device type (Android/iOS)
5. Brief description of the problem